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Audio Conference Series:

Anti-Fraud Training: Step-by Step Guidance for Implementing a Loss Prevention Program

Date: Wednesday, March 21, 2007 Time*: 1:00 PM – 2:30 PM ET Featured Speakers: Cornelia Matthews Duration: 90 Minutes Location: Your office or conference room Prerequisites: None *Times reflect Daylight Saving Time If your area does NOT observe Daylight Saving Time, the time will be one hour earlier.

Order Online: CD only: $299.00 Order by Phone Toll-Free: (800) 456-2340

Fraud and identity theft, have reached epic proportions! With tens of millions of dollars lost in liabilities by financial institutions each year due to fraud, institutions must protect themselves. You need to continually stay on top of the latest schemes and implement on-going training to improve your ability to detect and prevent fraud. Your front-line employees are key players in fraud prevention and you must be sure that you have a program in place to make sure they are trained on how to detect and prevent the latest fraud schemes.

In this interactive training seminar, our expert Cornelia Matthews provides tools, techniques, and step-by-step guidance for implementing a comprehensive loss prevention program in your institution.

• Do you already have your plan in place for Loss Prevention Training?
• Has someone been assigned to research and develop anti-fraud training?
• Has top management already performed a risk assessment?
• Were all vulnerable areas included in the assessment?
• Is your staff currently aware of how critical the fraud problem has become?

Review the current status of your training and attend this audio conference to answer questions such as:

• Does your staff have an attitude of helplessness – do they see the problem as insurmountable?
• Is there any indication of personal fear of confrontation?
• Does your staff recognize their role in protecting the bank assets and the customer base?
• Does management realize that the problem requires continual research to become aware of new fraud methods when they surface?
• Is there an understanding that Loss Prevention Training is imperative and that training must be on a continuing basis?

The program includes a 30-minute Q&A session following the presentation. Listen in and get the chance to ask your specific questions!

This audio conference is part of our Continuing Professional Development Series. All attendees of the audio conference qualify for a FREE Certificate of Attendance! As examiners increasingly encourage executives to receive training in areas related to their expertise, attendees can use the available certificate to demonstrate they have received expert training.

The program includes the following training tools:

• An interactive 30-minute Q&A session with Cornelia Matthews following the presentation. Listen in and get the chance to ask your specific questions!
• An optional CD recording of the audio conference so that you can easily train anyone who was unable to attend and new employees as they come on board.
• Presentation materials that you can print and use to train all of your staff.
• Certificates of completion for everyone who attends the audio conference. Show the regulators that your employees have received training!

Registration Includes:

• Admittance to the 90-minute call for as many people as you can fit in a room with a speakerphone \
• Access to the specially created presentation handouts (made available 48 hours in advance)
• Participation in the 30-minute live Q&A with the speaker following the presentation
• Certificates of completion for all audio conference attendees

Who Should Register:

• Training Officers
• Customer Service Representatives
• Tellers
• Fraud Officers
• Security Officers
• HR Officers
• Anyone in your institution who is involved with anti-fraud training for your institution

About Our Expert Speaker

Cornelia Matthews is owner of Cornelia Matthews and Associates, a financial consultant firm specializing in operations productivity reviews, human resources department organization, and related programs. The firm also specializes in operations training programs and manual development.

Ms. Matthews has more than 35 years of banking experience in operations, data processing, and staff training and 12 years of experience in bank equipment marketing and sales. She has 17 years of experience as an instructor for the American Institute of Banking. Ms. Mathews is a well-known speaker and workshop leader for such organizations as Columbia State College, Financial Women International, Clemson University, Vanderbilt University, and Bank Administration Institute. She has written other training manuals for Sheshunoff Information Services and articles for industry publications.