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Audio Conference Series:

Fraud Training for Financial Institutions - Train Your Staff to Recognize Fraudsters Posing as Customers

Date: Tuesday, August 21, 2007 Time: 1:00 PM – 2:30 PM ET* Featured Speakers: Gary Deutsch Duration: 90 Minutes Location: Your office or conference room Prerequisites: None *Time reflects Daylight Saving Time If your area does NOT observe Daylight Saving Time, the time will be one hour earlier.

Order Online: CD only: $299.00

Learn how to protect your institution from fraudsters posing as customers. Exposure to financial liability as well as legal and reputation risks are only some of the damage that can be done to your financial institution.

Stealing identities from financial institutions remains a key objective for today’s criminal. Even though internet defenses have been strengthened, making it tougher to hack into networks, criminals are now resorting to “social engineering” attacks instead. These low tech attacks can be carried out by “social engineers” without even touching a computer.

Social engineers are experts in the art of deception. They use mind tricks to get employees to give them identity information without raising awareness. These mind game masters typically leave no trace of their efforts and often employees do not even remember giving away the information.

Defend your institution against social engineers—train your employees to recognize fraudsters

In this interactive audio conference, our expert speaker will focus on the methods that social engineers use to deceive employees into giving away identity information. Our expert will give your employees tips and practical guidance for recognizing the “tricks” fraudsters use so that your institution can effectively combat against these social engineers.

The following topics will be discussed:

• Methods used by social engineers to dupe employees
• Raising awareness on how social engineering attacks pretty on flaw in human logic.
• The need to analyze an institution’s processes and procedures around security management and to check methods used to distribute secure information
• The need to perform trial attacks
• And much more!

Plus, 30 minutes after the presentation will be set aside for an interactive Q&A session. Listen in and get the chance to ask our expert speaker your specific questions!

This audio conference is part of our Continuing Professional Development Series. All attendees of the audio conference qualify for a FREE Certificate of Attendance! As examiners increasingly encourage executives to receive training in areas related to their expertise, attendees can use the available certificate to demonstrate they have received expert training.

The program includes the following training tools:

• An interactive 30-minute Q&A session with our expert speaker following the presentation. Listen in and get the chance to ask your specific questions!
• An optional CD recording of the audio conference so that you can easily train anyone who was unable to attend and new employees as they come on board.
• Presentation materials that you can print and use to train all your front-line employees
• Certificates of completion for everyone who attends the audio conference. Show the regulators that your employees have received fraud training!

Registration Includes:

• Admittance to the 90-minute call for as many people as you can fit in a room with a speakerphone
• Access to the specially created presentation handouts (made available 48 hours in advance) which can be printed and used to train all of your front line personnel
• Participation in the 30-minute live Q&A with the speaker following the presentation
• Certificates of completion for all audio conference attendees

Who Should Attend:

• Tellers
• Customer Service Representatives
• Loan Officers
• Training Officers
• All front-line employees who deal with customers on a daily basis
• Anyone responsible for protecting your customers’ privacy and identity theft prevention at your institution

About Our Speaker

Gary M. Deutsch, CPA MBA CMA CBA CIA has worked extensively with financial institutions in audit, lending, financial, and operational areas. He has served in senior positions for regional banks as VP of Finance, Real Estate Loan Officer and Senior Audit Manager. Mr. Deutsch served as a consultant to financial institutions in strategic planning, profit improvement, financial management, and merger- and acquisition-related studies while working at KPMG. He was the CFO at a start-up bank, where he organized the accounting, finance, and investment functions to manage significant growth.

Mr. Deutsch is the President of BRT Publications LLC, a professional authoring company serving the financial industry. Some of his published works for AlexInformation include ALM Management Manual, Loan Procedures Manual, Practices and Procedures for Financial Information Risk Management, Bank Controller’s Manual, Internal Audit Procedures Handbook, and Risk-Based Audit for Financial Institutions.